個人情報保護方針
Refund Policy
1. Order Cancellation
Before Dispatch
Orders may be cancelled before they have been shipped.
If your order has not yet been dispatched, you may request cancellation by contacting our customer support team.
Upon approval, the refund will be processed to the original payment method.
After Dispatch
Once an order has been shipped, it cannot be cancelled.
Customers may be eligible for a return only if the product qualifies under the Return & Replacement section of this policy.
Shipping charges, where applicable, are non-refundable unless the cancellation is due to an error on our part.
2. Return Eligibility
Returns are accepted only under the following circumstances:
- Product received is damaged during transit.
- Wrong product delivered.
- Product received is defective upon arrival.
- Product has manufacturing defects.
- Product is missing essential components or accessories.
Return requests must be raised within 48 hours of delivery.
Products must be:
- Unused
- Unopened (where applicable)
- In original packaging
- With all accessories, manuals, warranty cards, and invoices
Failure to meet these conditions may result in rejection of the return request.
3. Non-Returnable Products
For hygiene, safety, and regulatory reasons, the following items cannot be returned or exchanged once delivered unless they are defective or incorrectly supplied:
- Opened PMU pigments
- Tattoo inks
- Opened cartridges
- PMU needles
- Sterile disposable products
- Microblading blades
- Cosmetic consumables
- Skin preparation products
- Topical creams or gels
- Opened medical consumables
- Products with broken safety seals
- Gift cards or promotional vouchers
- Clearance or final sale items
- Customised or special-order products
4. Damaged or Incorrect Deliveries
If you receive:
- A damaged package
- A defective product
- Missing items
- Incorrect products
please notify us within 24–48 hours of delivery.
To process your request, please provide:
- Order Number
- Photographs of the outer package
- Photographs of the product
- Unboxing video showing the package being opened
- Invoice (if available)
Failure to provide sufficient evidence may delay or prevent approval of the claim.
5. Replacement Policy
Where a replacement request is approved, we will, at our discretion:
- Replace the defective product with the same model or equivalent product (subject to stock availability), or
- Issue a refund if a replacement is not possible.
Replacement products will be shipped without additional product charges. If the return is due to customer error, shipping charges may apply.
6. Refund Policy
Approved refunds will be processed after the returned product has been received and inspected.
Refunds will generally be issued to the original payment method used for the purchase.
Estimated refund timelines are:
- UPI: 3–7 business days
- Credit/Debit Cards: 5–10 business days
- Net Banking: 5–7 business days
- Wallets: As per the respective payment provider
Actual credit timelines may vary depending on your bank or payment gateway.
7. Products Damaged After Delivery
We are not responsible for damage caused after successful delivery due to:
- Improper handling
- Incorrect installation
- Misuse
- Accidental damage
- Improper storage
- Electrical fluctuations
- Water exposure
- Normal wear and tear
- Use contrary to manufacturer instructions
Such cases are not eligible for refund or replacement.
8. Professional Equipment
PMU machines, digital devices, power supplies, and other professional equipment should be inspected immediately upon delivery.
Customers must retain:
- Original packaging
- Warranty documents
- Purchase invoice
Manufacturer warranty terms, where applicable, shall apply.
9. Training Programs
Registration fees paid for PMU training programs, workshops, seminars, certification courses, or educational events are generally non-refundable.
Requests for rescheduling may be considered on a case-by-case basis, subject to seat availability and administrative approval.
If a training program is cancelled, participants may be offered:
- A full/partial refund,
- A credit toward a future program, or
- An alternative training date.
10. International Orders
At present, we primarily deliver within India. However, International shipping may be available for selected products and destinations.
For international shipments:
- Shipping charges, customs duties, taxes, import fees, and local charges are generally non-refundable.
- Returns from outside India may require prior written approval.
- Customers are responsible for complying with the import regulations of their destination country.
11. Promotional Offers
Products purchased under promotional campaigns, clearance sales, combo offers, free gifts, or limited-time discounts may have different cancellation or refund conditions.
Such conditions will be mentioned with the relevant offer and shall prevail in case of any conflict.
12. Fraud Prevention
To protect our customers and business, we reserve the right to refuse refunds or replacements in cases involving:
- False damage claims
- Repeated abuse of return policies
- Missing products or accessories
- Evidence of product use
- Tampered packaging
- Fraudulent transactions
Appropriate action may be taken where misuse is identified.
13. Refund Process
To initiate a refund, cancellation, or replacement request, please contact our customer support team with:
- Order Number
- Registered email address or phone number
- Reason for the request
- Supporting photographs and videos, where applicable
Our team will review your request and provide an update as soon as reasonably possible.
14. Customer Support
For refund or cancellation-related assistance, please contact:
Customer Support
Email: support@medibeautyglobal.com
Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)
15. Changes to this Policy
We reserve the right to modify or update this Refund & Cancellation Policy at any time without prior notice.
The latest version published on our website shall apply to all purchases made thereafter.
Complaints and Consultation
個人情報に関する
苦情・相談窓口
株式会社 NMT Japan
PMU Global Chains 係
メールアドレス:info@pmu.global
TEL:03-6459-2533