個人情報保護方針
Shipping Policy
1. Order Processing
- Orders are processed only after successful payment confirmation.
- Processing generally takes 1–3 business days.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During promotional periods or high order volumes, processing may require additional time.
2. Shipping Coverage
We currently deliver across most serviceable locations within India through reputed courier and logistics partners.
Certain remote, restricted, or high-security areas may require additional delivery time or may not be serviceable.
3. Shipping Charges
Shipping charges are calculated based on:
- Delivery location
- Product weight and dimensions
- Courier service selected
Order value - Promotional offers, if applicable
Applicable shipping charges will be displayed during checkout before payment.
Orders qualifying under any Free Shipping promotion will be automatically adjusted at checkout.
4. Order Tracking
Once your order is dispatched, you will receive:
- Order Confirmation
- Shipping Confirmation
- Tracking Number (AWB)
- Courier Partner Details
You may track your shipment using the tracking information provided via email or SMS.
5. Fragile Equipment Shipping
Courier partners generally make 2–3 delivery attempts.
If delivery cannot be completed due to:
- Incorrect address
- Customer unavailable
- Refusal to accept delivery
- Inability to contact the customer, the shipment may be returned to us.
Re-shipping charges, if applicable, shall be borne by the customer.
6. Delivery Attempts
Professional PMU machines, digital devices, power supplies, and other precision equipment are securely packaged using protective materials to minimise transit damage.
Customers are advised to:
- Inspect the package before accepting delivery.
- Record an unboxing video when opening the package.
- Report any transit damage within 24 hours.
Claims submitted without supporting photographs or videos may not be eligible for replacement.
7. Incorrect Address
Customers are responsible for providing complete and accurate shipping information.
We shall not be liable for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate addresses.
Address modifications may only be possible before dispatch.
8. Damaged or Tampered Packages
If the shipment appears:
- Open
- Damaged
- Crushed
- Wet
- Tampered
please notify us within 24 hours.
To process a claim, please share:
- Order Number
- Photographs of the outer package
- Photographs of the product
- Unboxing video
- Invoice
Failure to report within the stipulated period may result in rejection of the claim.
9. Delivery Delays
Delivery may be delayed due to:
- Weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- Transport disruptions
- Courier operational delays
- Force majeure events
Such delays are beyond our control.
10. Partial Shipments
Orders containing multiple products may be dispatched separately depending on warehouse availability.
Customers will not be charged additional shipping fees for split shipments unless otherwise stated.
11. International Shipping
At present, we primarily deliver within India.
International shipping may be available for selected products and destinations. Customers are requested to contact our sales team for availability, shipping costs, customs documentation, duties, taxes, and estimated delivery timelines.
Any import duties, customs charges, VAT, GST, or local taxes applicable in the destination country shall be the sole responsibility of the customer unless expressly agreed otherwise.
12. Lost Shipments
If a shipment is confirmed as lost during transit by the courier partner, we will, at our discretion:
- Ship a replacement product (subject to availability), or
- Process a refund in accordance with our Refund Policy.
13. Professional Use Disclaimer
Many products sold through our website are intended for trained professionals, including doctors, nurses, licensed PMU artists, tattoo professionals, beauty practitioners, and aesthetic clinics.
Customers are responsible for ensuring that products are used in accordance with applicable laws, manufacturer instructions, and professional guidelines.
We shall not be liable for misuse, improper application, or use by unqualified individuals.
14. Customer Support
For shipping-related assistance, please contact:
Customer Support
Email: support@medibeautyglobal.com
Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)
15. Changes to this Policy
We reserve the right to amend or update this Shipping Policy at any time without prior notice.
The latest version published on our website shall supersede all previous versions and shall apply to all orders placed thereafter.
Complaints and Consultation
個人情報に関する
苦情・相談窓口
株式会社 NMT Japan
PMU Global Chains 係
メールアドレス:info@pmu.global
TEL:03-6459-2533