Terms and Conditions
Shipping Policy
1. Order Processing
- All orders are processed after successful payment confirmation.
- Orders are typically processed within 1–7 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During peak seasons or promotional events, processing times may be slightly longer.
2. Shipping Locations
We currently ship across India.
If your location is not serviceable by our courier partners, we will notify you and process a full refund if payment has already been made.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.
We may offer free shipping on selected products or promotional offers from time to time.
4. Order Tracking
Once your order has been dispatched, you will receive an email and/or SMS containing the shipment tracking details.
You can use the tracking information to monitor your shipment through the courier partner’s website.
5. Delivery Timeline
Estimated delivery timelines are:
- Metro Cities: 1–5 Business Days
- Tier 2 & Tier 3 Cities: 4–7 Business Days
- Remote Locations: 5–10 Business Days
Delivery timelines are estimates and may vary depending on courier operations and local conditions.
6. Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Government restrictions
- Courier partner delays
- Incorrect shipping address
- Unforeseen operational issues
Medibeauty Global Pvt. Ltd. shall not be held responsible for delays caused by circumstances beyond our control.
7. Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, delivery may be delayed or returned by the courier partner.
Additional shipping charges, if any, for re-dispatch shall be borne by the customer.
8. Failed Delivery Attempts
Courier partners generally make multiple delivery attempts.
If delivery cannot be completed due to the customer’s unavailability or incorrect information, the package may be returned to us.
Re-shipping charges may apply.
9. Damaged Package
If the package appears damaged during delivery:
- Inspect the package before accepting it.
- Take photographs of the damaged packaging.
- Contact our customer support within 24 hours of delivery.
Claims submitted after this period may not be accepted.
10. Contact Us
For any shipping-related queries, please contact:
Medibeauty Global Pvt. Ltd.
Email: contact@medibeautyglobal.com
Address: B292, 10411, 2nd Floor, Vasant Kunj Enclave, South Delhi, Delhi, India – 110070